AUXIO CareSupport that empowers. Independence that lasts.

Feedback and complaints

Your feedback should be heard.

Concerns can be raised without disadvantage. AUXIO should respond respectfully, explain the process and communicate the outcome.

What you can expect

The approved complaints policy and formal timeframes must be inserted before launch.

  • A concern acknowledged and recorded
  • Privacy protected as far as possible
  • The next step explained
  • An outcome communicated
  • Review options made clear

Ways to give feedback

Final phone, email, accessible and anonymous channels will be published after confirmation.

  • Speak directly with the team
  • Ask a representative to contact us
  • Use the website feedback form
  • Contact an external body where appropriate

Your next step

Not sure where to begin?

Tell us what you are looking for. We will guide you to the most relevant pathway without making promises before suitability and availability are confirmed.

Contact AUXIO

Our acknowledgement

Acknowledgement of Country

AUXIO Care acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands and waters across Australia on which we live, work and provide support. We pay our respects to Elders past and present.

We recognise the continuing connection of First Nations peoples to Country, culture, family and community. AUXIO is committed to listening, learning and providing care that is culturally respectful, safe and inclusive.